At wakeywines.co.uk we hope you never have any issues with your orders and don’t have the need to return or cancel your orders.
We accept returns and we’re flexible. If you’ve got any issues whatsoever with your order just contact us within 14 days of delivery (non-food items) or 48 hours (food items) and we’ll sort it. Simply email us [email protected] We want your custom for life, not just for one order and we’ll always do everything we can – within reason! – to keep you happy and coming back for more.
Please be aware that we don’t offer free returns.
You are welcome to cancel your order up until the point we have sent it to the courier. We send all orders at around 3pm each day so if it has already been sent then we are not able to cancel it.
You will be issued a full refund if you request a cancellation before your order has been sent.
If your order has been sent already you are welcome to return the parcel but at your own expense and we can refund you for the original order amount paid.
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