When making a purchase at wakeywines.co.uk you are agreeing to the following terms and conditions.
This website is operated by wakeywines.co.uk Ltd, trading as wakeywines.co.uk. Throughout the site, the terms “we”, “us” and “our” refer to wakeywines.co.uk. The wakeywines.co.uk ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those change
Wholesale Inquiries
We do not wholesale, so please don’t ask us!
B2B Purchases
If you are purchasing on behalf of a business, or to resell our products, please note that no refunds will be given as you are exempt for Consumer Contracts (formerly distance selling) regulations.
Coupon Codes
We reserve the right to withdraw a coupon code without notice. We also reserve the right to reject any order which has used a coupon code incorrectly.
Images
We endeavour to display fully accurate images on the product pages of our website. However, there may be occasions where product designs differ slightly to the ones shown. Actual products delivered may also be “price-marked” by the manufacturer. Image differences do not mean the product you are purchasing will differ, this will always match the product description.
Payment Methods
We accept Apple Pay, PayPal, Google Pay, Visa, Mastercard and American Express – all of which are safe & secure for you and for us.
Order Changes / Cancellations
We are unable to amend or cancel an order after it has been placed. This includes changes of items and/or delivery address. Please only place your order once you are certain that everything is correct.
Are your products all genuine?
Yes. We only purchase directly from either (a) the manufacturer or (b) authorised distributors.
Are your products all brand new?
Yes. We do not sell refurbished, returned, or seconds. Some of the products we sell are “almost perfect” but this does not mean the are not brand new. They may be slightly cosmetically imperfect (example minor marks on the glass), or may be 1st or last pour candles, or may have wax residue on the packaging or glass, but literally nothing is pre-owned or not brand new.
Pricing and Availability
All products ordered are subject to availability. Whilst all endeavours are made to ensure the stock available on the website is true and accurate, some stock in our distribution centre may be damaged or short dated. For this reason, we cannot be held responsible if all or part of your order is unable to be fulfilled, due to any errors in the stock shown as available on the website.
Prices quoted on the website may vary time to time and are liable to change without prior notice. Any price changes will not affect orders that have been checkout and/or paid for.
However, if you have items in your basket and have not checked out, the prices will be updated as you complete the check-out process. Despite our best efforts, some products on our website may be incorrectly priced (either due to human or technical error). In the event of any obvious pricing errors, we reserve the right to cancel an order before dispatch an refund any monies paid to us.
The prices shown will be including VAT.
Accuracy and Billing Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Best Before Dates
Due to the time it takes for products to be imported to the UK from overseas, there are certain products that may have shorter best before dates than others. We sell with the intention of the customer consuming a product upon receipt, or within 2 weeks of receipt. You accept that products you receive may have a best before date that is no less than 2 weeks away from date of receipt. If you are buying products to keep for a specific occasion or date in the future, then we recommend contacting us before purchasing to ensure that you receive products with sufficient best before dates. Please note that we may also sell products that have exceeded their best before date, however these will always be marked in the title of the product.
Risk
The risk on all products shall pass to you upon delivery.
Liability
If we fail to comply with these terms and conditions we are responsible to loss and or damage you suffer that is a foreseeable result of our breach of these terms and conditions or our negligence, up to the amount of the purchase priced paid by for the products order. Our maximum liability is limited to the total cost of your order. We are not however responsible for any loss or damage that is not foreseeable. Loss and/or damage is foreseeable if it was an obvious consequence of our breach or it it was contemplated by you and us at the time you placed the order.
Termination
We reserve the right to terminate your account at any time and restrict access to the website, if there is a risk of loss or liability to us or if there is a reasonable reason for doing so.
If we terminate your account we will refund in full any orders that have not yet been dispatched.
Notices
Any written notices required by these terms and conditions must been sent to either [email protected]
Events Outside Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside of our reasonable control, including but not limited to: any act, event, non-happening, omission or accident beyond our reasonable control, examples including:
- Strikes, lock-outs or other industrial action.
- Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation of war).
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster.
- Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
- Impossibility of the use of public or private telecommunications networks.
- The acts, decrees, legislation, regulations or restrictions of any government.
- Non-performance by suppliers or subcontractors.
Errors or Omissions
Any information displayed on this website regarding the products we offer for sale, including, but not limited to; product descriptions, images, sizes, weights, ingredients, nutritional information, and the like, are provided for your convenience only. We cannot be held responsible for any inaccuracies within this information provided and cannot guarantee it to be accurate.
The manufacturers of these products are liable to change or modify any of the above information, without notice, at any time. Whilst we will make all endeavours to ensure that the information displayed is, to the best of our knowledge, accurate, you must ensure that you carefully read the product packaging, including ingredients, allergens and any health and safety warnings, before consumption.
3rd Party Websites
Where there are any links to a 3rd party website listed on this website, we do not vet these websites nor do we have any control over the contents. We cannot therefore accept any liability in respect of the use of those 3rd party websites.
Waiver
If we fail, at any time during the term of the contract, to insist upon strict performance of any of your obligations under any contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from your compliance with such obligations.
A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing by email or recorded letter.
Severebility
If any of these terms and conditions or any provisions of a contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
Entire Agreement
These terms and conditions and any document referred to in them represent the entire agreement in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing. We each acknowledge that, in entering into a contract, neither party has relied on any representation, undertaking or promise given by the other or to be implied from anything said or written in negotiations between us, prior to such contract, except as expressly stated in these terms and conditions. Neither party shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.
Our Right to Vary These Conditions
We reserve the right to revise and amend these terms and conditions at any time and without notice. Any changes made to these terms and conditions will be updated on this page. You will be subject to the terms and conditions that were applicable at the time of your order, unless any of the changes are required by law.
Third Party Rights
No one other than a party to these terms and conditions shall have any right to enforce any of its terms and conditions.
Copyright
The content of this website is owned by wakeywines.co.uk This material includes, but is not limited to, photos, images, layout, graphics, look and appearance. The content and this website is protected by copyright, trademarks, database and any other intellectual property rights and any such rights remain vested in SoSweet. You can only use this site for your own personal, non-commercial use, in order to place orders through the website.
You may not reproduce, copy, duplicate, transmit, publish, display, distribute or sell any material from this website. You may not use this website or its content for any commercial purpose; including the collection and use of any listings, descriptions, prices, make any derivative or commercially exploitative use of this website or its content, download or copy any account information, use any data mining, robots or similar data gathering and extraction tool without the explicit written consent from us. Any unauthorised use terminates any permissions granted.
Complaints
Any comments and or complaints on or about our website shall be sent to [email protected]
Password and security
At the time of your registration you will receive a password. You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. We cannot be held liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
Law and Jurisdiction
These terms and conditions will be governed by English law and the parties submit to the exclusive jurisdiction of the English courts in relation to any dispute which may arise between them.
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